We organize excellent account management
years of experience
Is your team missing opportunities? Building, communicating and implementing an effective strategy are core tasks of a commercial director.
This book introduces you to the guiding principles and tools of the Clients for Life® client retention and account management process. With this process, the world's leading managed services organizations manage their strategic accounts and protect them from competition. Clients for Life is a pragmatic, structured and proven effective process.
The strategic aspects are also discussed. Among other things, you will be introduced to the Service Life Cycle, an extremely important principle for remaining of relevant value to the clients you have fought so hard to win.