Tenacity
We organize excellent account management
35+
years of experience
250.000+
books sold
100+
organized processes
2000+
decision makers interviewed
What would you like to improve?
Organize account management
How do you organize account management? What do you organize, why and how? Read about the account management system model here.
Does my account manager have a grip on his client?
Are my account managers seeing the right things and setting the right targets? There is one thing that gives a tremendous amount of control ...
The modern account plan
Do you want your account managers to believe account plans are important? And that they are actually used and have strong content?
Account management strategy
Is your team missing opportunities? Building, communicating and implementing an effective strategy are core tasks of a commercial director.
Understanding what decision makers really expect
Clients want their expectations to be met. But how do you get real insight into expectations? Read about FreshEyes Reviews!
Structured contract renewal
When a contract ends, an opportunity also arises. But only if you start on time and with a good process. Otherwise, there are mostly risks.
The Clients for Life® process
If you want it all: A complete solution for managing large client relationships.
Managing and retaining major clients
This book introduces you to the guiding principles and tools of the Clients for Life® client retention and account management process. With this process, the world's leading managed services organizations manage their strategic accounts and protect them from competition. Clients for Life is a pragmatic, structured and proven effective process.
The strategic aspects are also discussed. Among other things, you will be introduced to the Service Life Cycle, an extremely important principle for remaining of relevant value to the clients you have fought so hard to win.
Some of our clients
Philips HealthCare
Canon Business Services
Syneos health Services
Start People Staffing
Olympia Staffing
Medtronic IHS
Open Line Cloud solutions
