Tenacity

We organize excellent account management

35+

years of experience

250.000+

books sold

100+

organized processes

2000+
decision makers interviewed
How do you organize account management? What do you organize, why and how? Read about the account management system model here.
Are my account managers seeing the right things and setting the right targets? There is one thing that gives a tremendous amount of control ...

The modern account plan


Do you want your account managers to believe account plans are important? And that they are actually used and have strong content?

Is your team missing opportunities? Building, communicating and implementing an effective strategy are core tasks of a commercial director.

Clients want their expectations to be met. But how do you get real insight into expectations? Read about FreshEyes Reviews!

Structured contract renewal


When a contract ends, an opportunity also arises. But only if you start on time and with a good process. Otherwise, there are mostly risks.

The Clients for Life® process

If you want it all: A complete solution for managing large client relationships.

Managing and retaining major clients 

This book introduces you to the guiding principles and tools of the Clients for Life® client retention and account management process. With this process, the world's leading managed services organizations manage their strategic accounts and protect them from competition. Clients for Life is a pragmatic, structured and proven effective process. 

 

The strategic aspects are also discussed. Among other things, you will be introduced to the Service Life Cycle, an extremely important principle for remaining of relevant value to the clients you have fought so hard to win.

Some of our clients 

These slides will be slide-able on the live version of your page!
Johan Stellingerwerf - Managing Director Sodexo Altys
You can lose clients while having a high level of client satisfaction. Clients for Life gives the word 'value' a whole new meaning. I now view the relationship from the perspective of what relevant added value you can deliver from your organization rather than from your product or service. This allows me to shape the relationship with my clients in a different way. Very inspiring.
Ms. Nameless
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André Meijer - Managing Director Volkerwessel Telecom
If you think it is all about client satisfaction, you are in for a surprise. Tenacity shows you how your key accounts look at your organization and gives you tools on how to lead your organization towards higher client retention.
Ms. Nameless
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René Nijkamp - General manager Sales & Branch management Start People
Clients for Life helps us achieve our goal: 100% of our clients choose Start People every time because of the value they experience in working with us. Do you have the same ambition? If so, I highly recommend this book. Then you can read why we believe this goal starts with consciously choosing clients that are a good match for us.
Ms. Nameless
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Michiel Hillebrand - Chief Operating Officer Leviy
Tenacity helped us with a strategy to stay relevant for our clients over the long term. The Account Plan Canvas is a great tool for this.
Ms. Nameless
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