
TenacityAccount management solutions to implement immediately
Account management solutions to implement immediately
Account management solutions to implement immediately
years of experience
books sold
organized processes
Problems you solve:
Losing (revenue at) large clients.
Decreasing margins after negotiations.
Decreasing engagement decision makers.
Overspending resources
Decreasing competitive advantage.
Negotiations with procurement only.
High operational pressure at clients.
Problems you solve:
Missed commercial opportunities.
Being seen as a supplier only.
Little insight into status with clients.
Everyone acts according to own judgment.
No handle on team effectiveness.
No structured process.
No account management strategy.
Problems you solve:
Your team is working too operationally.
Goals for clients too vague.
Mediocre plans to realize goals.
Resistance to create an account plan
Account plans disappear into the drawer.
No coordination plans internally.
Unstructured work on clients.
Account management needs to be organized, just like any other organizational process.
Over €23 billion in client contracts worldwide are protected with our processes. For several clients, annual profits have increased by more than €100 million! Maybe your challenge is not that big, but these are great numbers, aren't they?
Why are our solutions so effective? Our processes are designed specifically for service providers. They bring essential improvements in the way your team and you as their management work. These ways of working are based on insights and best practices from years of experience. Over 35 years, we have been working with our clients to get the highest results with existing clients.
Tenacity's solutions let account managers do exactly what brings results and help them do so in the most effective way possible. We guarantee fast and smooth implementation.
This book introduces you to the guiding principles and tools of the Clients for Life® client retention and account management process. With this process, the world's leading managed services organizations manage their strategic accounts and protect them from the competition. Clients for Life is a pragmatic, structured and proven effective process.
The strategic aspects are also discussed. Among other things, you will be introduced to the Service Life Cycle, an extremely important principle for remaining of relevant value to the clients you have worked so hard to get.
Some of our clients
Is your team missing opportunities? Building, communicating and implementing an effective strategy are core tasks of a commercial director.