TenacityAccount management solutions to implement immediately
Account management solutions to implement immediately
35+
years of experience
250.000+
books sold
100+
organized processes
5000+
decision makers interviewed
Add millions to your profit
Problems you solve:
Losing (revenue at) large clients.
Decreasing margins after negotiations.
Decreasing engagement decision makers.
Overspending resources
Decreasing competitive advantage.
Negotiations with procurement only.
High operational pressure at clients.
Your team to the next level
Problems you solve:
Missed commercial opportunities.
Being seen as a supplier only.
Little insight into status with clients.
Everyone acts according to own judgment.
No handle on team effectiveness.
No structured process.
No account management strategy.
The account plans that work
Problems you solve:
Your team is working too operationally.
Goals for clients too vague.
Mediocre plans to realize goals.
Resistance to create an account plan
Account plans disappear into the drawer.
No coordination plans internally.
Unstructured work on clients.
Account management needs to be organized, just like any other organizational process.
Account management needs to be organized, just like any other organizational process.
Why our solutions work
Over €23 billion in client contracts worldwide are protected with our processes. For several clients, annual profits have increased by more than €100 million! Maybe your challenge is not that big, but these are great numbers, aren't they?
Why are our solutions so effective? Our processes are designed specifically for service providers. They bring essential improvements in the way your team and you as their management work. These ways of working are based on insights and best practices from years of experience. Over 35 years, we have been working with our clients to get the highest results with existing clients.
Tenacity's solutions let account managers do exactly what brings results and help them do so in the most effective way possible. We guarantee fast and smooth implementation.
The Clients for Life® process
If you want it all: A complete solution for managing large client relationships.
Managing and retaining major clients
This book introduces you to the guiding principles and tools of the Clients for Life® client retention and account management process. With this process, the world's leading managed services organizations manage their strategic accounts and protect them from the competition. Clients for Life is a pragmatic, structured and proven effective process.
The strategic aspects are also discussed. Among other things, you will be introduced to the Service Life Cycle, an extremely important principle for remaining of relevant value to the clients you have worked so hard to get.
Some of our clients
Philips HealthCare
Canon Business Services
Syneos health Services
Start People Staffing
Olympia Staffing
Medtronic IHS
Open Line Cloud solutions
CSU Cleaning
What our clients say ...
What would you like to improve?
Organize account management
How do you organize account management? What do you organize, why and how? Read about the account management system model here.
Does my account manager have a grip on his client?
Are my account managers seeing the right things and setting the right targets? There is one thing that gives a tremendous amount of control ...
The modern account plan
Do you want your account managers to believe account plans are important? And that they are actually used and have strong content?
Account management strategy
Is your team missing opportunities? Building, communicating and implementing an effective strategy are core tasks of a commercial director.
Understanding what decision makers really expect
Clients want their expectations to be met. But how do you get real insight into expectations? Read about FreshEyes Reviews!
Structured contract renewal
When a contract ends, an opportunity also arises. But only if you start on time and with a good process. Otherwise, there are mostly risks.