What is a system?
Your team's way of working is the result of what you organize and do not organize for them. Everything you have in place to guide and support your people, form a system that steers the way your team works.
With good organization, your account managers do the right things at the right time. And with clear instructions, they also execute them well.
An effective system consists of:
- A clear account management strategy
- Operating procedures for the core tasks of this strategy
- A management process that guides the execution of these core tasks